Support Services

Behind an outstanding product is an outstanding back up team, we offer comprehensive support to all our hth® public pool operators, distributors and approved installer companies. Our Technical Service Teams are water treatment specialists (some are former pool managers) with considerable experience of both hth® products and pool water management.
Support can include:

• Dedicated technical advice by phone, email or a personal visit (where available)
• Site surveys and plant room audits (where available)
• Certificated product training including storage and handling of pool chemicals, water testing and plant room operation
• Registered trainers covering site specific courses on pool water management
• Training and Webinars on how to operate your pool to the industry best practice guidelines and how to implement European standards

Webinars & Replays

Troubleshooting & FAQ

Local Support

We have manufacturing sites, sales offices and technical teams all over the world. By submitting the form opposite we can direct your enquiry to the the appropriate contact. Alternatively visit the Where to Buy page for a direct sales contact for your region.

Where to Buy

We have teams based in several countries which cover various regions:

United Kingdom
Innovative Water Care UK Ltd.
The Studios, Colorado Way,
Castleford, West Yorkshire WF10 4TA
Tel: +44 (0)1924 792 909

France
Innovative Water Care Europe
Z.I. La Boitardière, Chemin du Roi, 37400 Amboise, France
​Tel: +33 2 47 23 43 00

Plus operations in the USA - visit pulsarsystems.net

TRAININGS

A program of free online training modules, called webinars, is now available.
And, if you did not had the time to attend on of the session, replays are also available.

CliCK Here to access the webinars page

IN CASE OF CHEMICAL EMERGENCY

Call the National Chemical Emergency Centre on
​+44 (0)1235 239 670 or call your national emergency service.

BECOME A DISTRIBUTOR

If you are interested in becoming a distributor of hth® products, please contact us to discuss further. We can provide a variety of marketing literature to support your sales teams.