Support Services

Behind an outstanding product is an outstanding back up team, we offer comprehensive support to all our hth® public pool operators, distributors and approved installer companies. Our Technical Service Teams are water treatment specialists (some are former pool managers) with considerable experience of both hth® products and pool water management.
Support can include:

• Dedicated technical advice by phone, email or a personal visit (where available)
• Site surveys and plant room audits (where available)
• Certificated product training including storage and handling of pool chemicals, water testing and plant room operation
• Registered trainers covering site specific courses on pool water management
• Training on how to operate your pool to the industry best practice guidelines and how to implement European standards

Local Support

We have manufacturing sites, sales offices and technical teams all over the world. By submitting the form opposite we can direct your enquiry to the the appropriate contact. Alternatively visit the Where to Buy page for a direct sales contact for your region.

Where to Buy

We have teams based in several countries which cover various regions:

United Kingdom
Arch Chemicals Ltd (Lonza)
Wheldon Road, Castleford, West Yorkshire,  WF10 2JT 
Tel: +44 (0)1977 714000

France
Arch Water Products France (Lonza)
Z.I. La Boitardière, Chemin du Roi, 37400 Amboise, France
​Tel: +33 2 47 23 43 00

Germany
Lonza Cologne GmbH, Nattermannallee 1, DE-50829 Köln
Tel: + 49 221 99 1990

Spain
Lonza Barcelona
Paseo de Gracia, 110, 7º 2ª, ES-08008 Barcelona 
Tel +34 93 238 54 60 

Plus operations in the USA - visit pulsarsystems.net

IN CASE OF CHEMICAL EMERGENCY

Call the National Chemical Emergency Centre on
​+44 (0)1235 239 670 or call your national emergency service.

BECOME A DISTRIBUTOR

If you are interested in becoming a distributor of hth® products, please contact us to discuss further. We can provide a variety of marketing literature to support your sales teams.

The Pool Professional's Manual

If you are a Pool Manager you may be interested in our comprehensive technical reference guide to swimming pool management which includes information about water treatment chemicals, pool water testing, pool maintenance and much more. This publication is for professional use and is not available on-line, contact us for more details.